This SOP is the baseline process used by high-performing rental operators to keep pickup and return consistent across every branch. It is designed for fast execution without skipping evidence.
Time benchmarks
- Pickup walkaround + documents: 8 to 12 minutes.
- Return walkaround + fuel/mileage: 6 to 10 minutes.
- Issue escalation (damage or late return): 10 to 15 minutes.
Photo and video standard
- Capture 8 to 12 exterior angles.
- Capture dashboard, seats, cargo area, and any pre-existing damage.
- Use a 20 to 30 second video only when damage is complex or disputed.
Customer signature step
- Confirm the final condition summary with the customer.
- Capture a signature (digital or paper) before closing the handoff.
- Store signatures with the reservation record.
Pickup and drop-off checklist
- Verify reservation, ID, and payment status.
- Record mileage, fuel level, and time.
- Complete the walkaround and mark the damage map.
- Capture photo evidence and attach it to the record.
- Review the summary with the customer and collect signature.
Downloads
How Resvo supports handoffs
Resvo keeps every checklist, photo, and signature tied to the reservation and the vehicle record. See how it works.
Related reading
About Resvo
Resvo is a rental management system for professional operators. Learn more at the Resvo overview or See how it works.
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